In line with the Electricity Act,2003 and the Regulation made thereunder known as Tripura Electricity Regulatory Commission (Consumer Grievance Redressal Forum & Appointment of Ombudsman) Regulation, 2005 . According to this Regulation 3 Tier Consumer Redressal Forum has been established by the Licensee and functioning as per this Regulation .

Energy Saving Tips : Details of procedures for energy saving has to be described and inserted in this Sub-content . According , provision has to be kept for future insertion .